Help

Phone/Fax:
Toll Free: 1-800-853-5486
In NJ: 1-201-891-9466
Fax: 1-201-891-5689

Email:
info@eaiusa.com

Mail:
Eric Armin Inc. (EAI)
Junghans USA Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046


For a list of local authorized Junghans dealers, please contact us at 1-800-853-5486.

If you are interested in carrying the Junghans watch line, please contact us at 1-800-853-5486.

By Phone:
You can call our toll-free Customer Service number at 1-800-853-5486 (U.S. and Canada only), or call 1-201-891-9466 for international orders.

By Fax:
If you would like to place an order by fax, simply complete the fax form or print your online order and fax to Junghans USA Order Department at 1-201-891-5689.

By Mail:
To order through the mail, simply complete the fax form or online order, print it out, and mail it with a check or money order payable to Junghans USA:

Eric Armin Inc. (EAI)
Junghans USA Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046

We accept the following credit cards: MasterCard, Visa, American Express

The charge on your credit card statement will appear as "Eric Armin Inc."

Important: Please submit your billing information exactly as it appears on your credit card statement. We have to verify name, complete address, and phone number before we process any order. Submitting incorrect or invalid billing information will cause an order or be delayed or canceled. Also we must have mutual consent on all drop ship items. Please Note: UPS and Federal Express shipments require a physical address. They will not ship to P.O. Boxes.

For a list of local authorized Junghans dealers, please contact us at 1-800-853-5486.

When is my order going to arrive?
Your order will generally be shipped within one to two days of receipt. We will also notify you if the product you ordered is out of stock and when we expect to ship it to you. Please note the shipping times below are in addition to the days processing time noted above.

Standard shipping
If the products you ordered are in stock, in most instances we will ship your order within one to two days after receiving the order. If the shipping address is in the continental United States, your order should arrive within one to two weeks via United Parcel Service (UPS) (Note: Shipping times may vary seasonally.)

Overnight and other options
UPS Next Day, Second-day, and Third-day shipping options are available for an additional charge for orders being sent to addresses within the United States. Please note that the order processing time of one to two days should be added to overnight or second-day shipping.
 

All orders are processed within 48 hours. Please allow 1-2 weeks delivery.
General merchandise	$7.00 up to 1 lb
APO	$10.00 up to 1 lb
HI, PR, AK	$18.00 up to 1 lb via UPS 2nd Day
Additional continental US shipping options:
UPS Next Day	$35.00 up to 1 lb.
UPS 2nd Day	$15.00 up to 1 lb.
UPS 3rd Day	$12.00 up to 1 lb.
FedEx	$35.00 up to 1 lb

Actual shipping time is contingent upon availability of merchandise and credit verification. We do not ship on weekends. In the event of delays, we will attempt to contact you by phone or Email.

International Orders
Presently, we do not accept international orders.

Attention Canada!
according to UPS...
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS provides Customs Brokerage service unless otherwise specified by the importer. The importer is responsible for all brokerage charges, duties, and taxes at time of import."

What does this mean? You might be levied "brokerage" charges by UPS upon receiving your package. Please contact UPS for fees and exact details.

To avoid brokerage charges you can place orders at www.junghans.ca


If you are experiencing an extra-long waiting time for your order to arrive, please email us at info@eaiusa.com, and we will be happy to assist you in any way that we can.

If you have placed an order with Junghans USA and have decided to cancel the order, please call 1-800-853-5486 or email info@eaiusa.com. We will confirm the cancellation within 24 hours. If the order has already been shipped, we will provide you with information on how to return it.

If, for any reason, you are not completely satisfied with your purchase of your product, you may return it within thirty (30) days to Eric Armin Inc (EAI)/Junghans Order Department and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges. All returns must be accompanied by a Return Merchandise Authorization (RMA). To obtain your Return Merchandise Authorization, please contact our sales department at 1-800-272-0272. If your original payment was made by check, EAI will issue a check for the return; if the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card.  If returning an order paid by debit card, please be aware that it will still take several days for the funds to be returned to your bank account.

You must return the product at your expense in undamaged condition in the original packaging with the manual instructions and warrantee card. We cannot refund your order if the product is damaged in anyway due to accidental or abusive use or has been used, worn, sized etc. Your return authorization number and a copy of the original packing slip must accompany the return, with an explanation as to why the product is being returned. Upon receipt of the returned product to Eric Armin Inc (EAI)/Junghans Order Department, a refund will be made to you for the original purchase price, less the shipping and handling charges.

Defective merchandise will be exchanged for the same item when the defective merchandise is returned within the first 30 days of purchase. An explanation of the nature of the defect must be included with the returned merchandise. A copy of the original packing slip must accompany the returned merchandise. The customer is responsible for the shipping expense to return the product.

No returns will be accepted after 30 days.

All watchbands sales are final.

Please request Return Merchandise Authorization (RMA) at:

1-800-272-0272


Please return the product to the following address:

Eric Armin Inc. (EAI)
Junghans USA Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046


Any concerns about Junghans USA products or services should be directed to our Customer Service Department at info@eaiusa.com
 

We are constantly striving to make it easier for our customers to order online. If you are experiencing a problem ordering over the Internet, please let us know. We apologize for any inconvenience a problem may have caused. In the meantime, you can place your order over the phone by calling our toll-free Customer Service number: 1-800-853-5486.

We are constantly striving to make it easier for our customers to order online. If you are experiencing a problem ordering over the Internet, please let us know. We apologize for any inconvenience a problem may have caused. In the meantime, you can place your order over the phone by calling our toll-free Customer Service number: 1-800-853-5486.

If you experience any other ordering problems, we would really like to know. Please provide us with additional questions, comments or ideas that you may have that might make the ordering process easier. You can email these to info@eaiusa.com

Buying a Junghans as a gift? Gift wrapping and gift messaging are free with any order. Just let us know in the 'Comment' section of our shopping cart.

If you cannot find the timing product you are looking for, it may not be on our web page...yet. Please call us at 1-800-853-5486. If there is a special product that you think we should carry, let us know. We would love to hear from you, email us at info@eaiusa.com/a>
 

For product received damaged by shipping, please contact EAI (1-800-853-5486) for RA#. The shipping damage must be reported within 10 days of receipt.

EAI
c/o Junghans USA
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046

All Junghans wristwatches are warranted by Junghans to the ultimate customer for a period of two (2) years from the date of original purchase ('warranty period') against defects in material and workmanship. If such a defect occurs during the warranty period Junghans will -at its option- repair or replace the product provided that proof of date and place of purchase is supplied by the customer. This limited warranty does not cover bracelets, straps, crystals, batteries or wear to the case nor does it apply in case of misuse or abuse including defects caused by servicing not performed by an authorized Junghans service center.

Exclusion of Warranty
The proper functioning of the receiver contained in Junghans products has been tested as a prototype with regard to its sensitivity and range of reception within a radius of 1864 miles around the transmitter in Boulder, Colorado. Any claims of warranty -express or implied- due to the clock's failure to properly receive atomic signals because of interference whatever may be the source of that interference (including but not limited to field conditions, metal structures, household appliances, computers and special climatic conditions) are hereby expressly excluded in all respects.

After-sales service will be covered by Junghans' Service Center. Please send product under warranty along with warranty card and copy of receipt to:

Atlantic Time Tech.
797 Lynwood Street
Raritan, NJ 08869
P: 908.393.7035
atlantictimetechs@yahoo.com

Please send products under warranty or to be repaired along with warranty card and copy of receipt to:

Atlantic Time Tech.
797 Lynwood Street
Raritan, NJ 08869
P: 908-393-7035
atlantictimetechs@yahoo.com

Why should I consider an atomic (radio controlled) watch/clock? The accuracy of an atomic watch (radio controlled) watch/clock is unprecedented and absolute. You will never have to adjust your watch for Daylight Savings Time (DST) or bother with the date. This is taken care of automatically by the synchronization signal. How do Junghans Atomic clocks and watches work? All watches receive a radio signal from the Caesium atomic, the world's most precise clock, accurate to 1 second in 1 million years. The signal is encoded so that it can be transmitted in long wave radio form. The signal originates from the WWVB transmitter in Fort Collins, Colorado and is transmitted on a frequency of 60 kHz. The atomic watches contain an antenna and internal program to receive and encode the radio signal. It is then decoded to display the precise time. They maintain total accuracy by automatic nightly updates with the radio signal. Junghans watches and clocks may be manually updated by the user. I bought an atomic (radio controlled) watch in Europe. Does it work here in North America? It will only work as a regular quartz watch. The transmitter frequencies between Europe and North America are different. Does my atomic (radio controlled) watch work everywhere in North America? The transmitter range is 1864 miles (radius) from Fort Collins, Colorado. Your watch will work in most parts of the USA and Canada. The exceptions are Hawaii, Alaska, part of the Maritimes and all of Newfoundland. In Newfoundland, the watch cannot be used at all. At the present time, there is no way to adjust the time zone to half hours. For actual signal coverage in North America visit: www.boulder.nist.gov/timefreq/stations/wwvbcoverage.htm If I travel overseas can I use my watch? Yes, you can use your watch, however not as an atomic (radio controlled) watch - but as a regular quartz watch. You simply have to adjust your watch to the appropriate time zone. (Push button at 10 o'clock to select time zone) Make sure to select the appropriate "am" or "pm" time to assure date change at midnight. How do I find out what time zone my watch is set at? Press button located at 2 o'clock (ceramic watch only: press recessed button with a pointed object.) You should see a letter P, M, C, E followed by a number. The letters stand for: P=Pacific, M=Mountain, C=Central, E=Eastern Time Zone. The number shows the actual hour the watch displays at the moment. If your watch displays a number without any of the letters, your watch is not set to any of the North American time zones. How do I adjust the time zone? Press the recessed button at 10 o'clock until you see the letter appear for your time zone. You might have to press this button repeatedly up to 23 times to arrive at your time zone. My watch does not show any of the North American time zones when pressing the button at 10 or 2 o'clock. Simply keep on pressing the button at 10 o'clock until you get the Pacific time zone (P). Now choose your time zone (if other then "P") by pressing button repeatedly. Do I have to adjust the date/month of my watch? No, your watch adjusts itself automatically - even in a leap year (February 29th) the watch will set itself properly. Do I have to adjust my watch for daylight savings? No. Your watch will adjust itself overnight - provided it can receive the synchronization signal. Will my watch adjust itself when I travel from one time zone to another? No. Your watch is not equipped with a GPS system (global positioning system). You will have to adjust the time zone yourself. My watch does not receive the synchronization signal. Why? Make sure that your watch is set to your time zone (see above). Your watch can only receive the radio signal if it is set to one of the 4 North American time zones (P, M, C, or E). My watch is off by a few seconds. Why? Your watch is adjusted to run on average within +/- 0.5 seconds in a 24 hour period as a regular quartz watch. Most likely, your watch did not receive a signal for some time and was not synchronized with the atomic cesium clock in Colorado. Can I find out when my atomic watch (radio controlled) watch was last synchronized? Yes. Simply press the button at 2 o'clock and hold for 10 sec. After approx. 3 seconds, your hands will start to move to the 12 o'clock position. A double 00 appears in the LCD display. After 7-8 seconds, a single digit appears (0-9). Within 9 minutes the watch resumes normal operation. To return to the saved internal time, press the 2 o'clock button. What does this single digit mean? (see previous question) If the displayed number is "0" (zero) your watch received the signal within the last 24 hours and your watch is synchronized. A number of 1, 2, 3, etc. means that your watch did not receive the signal for 1, 2, 3 days. The number 9 means that your watch was not synchronized for at least 9 days (perhaps more). When is the atomic (radio controlled) synchronized? Your watch is programmed to receive the signal during the night (starting at 11 pm) on the hour for 9 minutes. If the watch does not receive the signal during the first attempt, it will try again (for 9 minutes) at 12 o'clock and so on during the whole night. Once the signal is received, the receiver shuts down until the next night in order to save battery power. Can I activate the receiver manually? Yes. Simply press the button at 2 o'clock and hold for 3 seconds. The hands will go to the 12 o'clock position and stay there for 9 minutes. The receiver is now manually activated. If the signal is not received within 9 minutes, the watch will go back to the time which was previously displayed. Why is there a difference between reception of signal during the day and night? There is a lot of "electronic pollution" especially during working hours in urban areas. Many factors can affect the reception of the signal such as cell phones, computers, faxes, satellite dishes, etc. The watch is subject to such interferences similar to a cell phone. During the night, the "electronic pollution" is greatly reduced. What do I do if my watch does not receive the signal? Make sure that the watch is not placed beside or on top of an electronic device which might interfere with the reception. For best reception conditions: Place watch on it's back near window (preferably on a window sill) with the 12:00 facing towards the transmitter station in Boulder, CO. My watch never gets the signal. Why? Make sure you have a watch made for the North American market. Furthermore, make sure you are within the range of the transmitter. Also check if you are living near power lines, they can interfere with reception. I keep my watch in a safe. It does not receive a time signal. Your safe does not just keep burglars out but also the time signal. The metal casing acts as a shield and prevents the signal from reaching the watch. I am a retailer, located in a large shopping mall. I noticed that the watches are not synchronized. Why? Most likely the watches did not receive the synchronization signal for some time. Most shopping malls have heavy duty steel roofs which shield your watches from the signal. Also note, that the watches can interfere with each other if they are kept very close together in you showcase or overnight in a safe. My watch behaves strangely. It displays the wrong date, time or is otherwise not properly functioning. What do I do? Perhaps the memory of the watch is mixed up due to any number of factors. You have to wipe the memory clean (hardware reset). Press and hold both buttons (at 2 and 10 o'clock) simultaneously for at least 4 seconds. The hands will go back to 12 o'clock. The watch memory has now been cleared and the watch is waiting to receive the signal. This can easily take overnight - so, please be patient. Once your watch receives the signal, it will be on to the proper time and date. However, the watch will set itself to the Pacific time zone ("P") by default. If necessary adjust to your time zone. Why is the display of my atomic watch constantly blinking? You need a new battery. Have a qualified watchmaker replace it or send it to the national service center: Providence Watch Hospital Inc. 1024 Reservoir Avenue Cranston, RI 02910 1-401-944-5100 provwatch@aol.com After I had my battery replaced, how do I set the watch? Replacing the battery is the equivalent of a hardware reset. You simply have to wait (probably overnight) until the watch receives the synchronization signal. If I replace my battery do I have to adjust the hands of my atomic watch? No, the atomic Junghans watches are equipped with an exclusive world wide patented system which remembers the 12 o'clock position of the watch. See the technical information for further details. Where can I find more information about atomic timekeeping in general? Visit www.boulder.nist.gov. How water resistant are Junghans watches? Depending on the model, Junghans watches are water resistant to 3 bar (30M/98ft.), 5 bar (50M/164ft.) and 10 bar (100M/328ft.) For water resistance details and suitable use please click our Water Resistance Chart Where can I find instruction manuals? We had the following manuals in PDF format. (download Adobe Acrobat to view PDF files) • Junghans Atomic Watches • Junghans Solar Atomic Watches • Junghans Mega Atomic Watch • Eurochron Atomic Watches • Junghans Solar Watches • Junghans Max Bill Watches • Junghans Atomic Clock • Eurochron Atomic Clock • Shortening the ceramic bracelet I saw a Junghans watch in Europe, but cannot find it on your website. How do I get it? Not all Junghans watches are available in the United States, though all Junghans watches available in the US can be found at Junghans USA. How do I get my older Junghans clock/watch repaired? Please contact Providence Watch Hospital for all Junghans clock and watch repair and warrantee questions: Providence Watch Hospital Inc. 1024 Reservoir Avenue Cranston, RI 02910 1-401-944-5100 provwatch@aol.com Where can find more information about Junghans products outside the United States? Please contact Junghans Germany at information@junghans.de